Returns are accepted only for units in their original, unopened box, stored indoors. If the box has been opened or not stored indoors, returns may be accepted at our discretion, and a partial refund may be issued based on the condition of the eBike and its packaging.
Contact Playa eBikes® customer support to initiate the return process. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. Upon receipt and inspection, a partial refund will be processed based on the condition of the unit.
Customers need to fill out the return request form with the following details:
Click the Calendly link in the purchase confirmation email to schedule your estimated time and day for your Playa eBike Pickup Up
The pick up location will be between Nixon, NV. When you arrive at the pick up location, please make sure:
That’s it! It is as simple is that. You eBike will be waiting for you assembled or non assembled (choose at checkout.)
SUPPORT THE PYRAMID LAKE PAIUTE TRIBE
Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.
Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:
