Can I Return a Purchased eBike?

No — purchases are final sale once picked up. Your bike is handed over fully assembled, tested, and charged, and you confirm its condition at pickup; after that it’s yours.

Before Your Pickup Window

If your plans change before pickup, your order follows the standard cancellation policy — cancel early for the best outcome.

If Something’s Wrong With the Bike

A manufacturing defect is a warranty matter, not a return: see what the warranty covers, then contact us with your order number and photos and we’ll take care of it.