Return Policy for Purchased eBikes
Returns are accepted only for new, unused eBikes that remain in their original, unopened box and have been stored indoors.
Return Eligibility
- The box must be unopened and in its original condition
- The eBike must not have been assembled, charged, or used
- The unit must have been stored indoors
If the box has been opened or the eBike was not stored indoors, a return may be accepted at our discretion. In such cases, a partial refund may be issued depending on the condition of the eBike and its packaging.