Will the eBike perform the same on unpaved roads as on paved roads?

eBike Performance on Unpaved Roads and Playa Terrain Designed for Mixed Terrain—With Limits Playa eBikes® are designed primarily for paved roads but can handle certain unpaved surfaces. However, when used on loose dirt, gravel, or Playa dust, you may experience: Reduced top speed Shortened battery life Less efficient motor performance In some cases, range can […]

Can I ride the eBike with more than one person?

Important Safety & Policy Notice for Multi-Rider Use While some Playa eBike models — such as the Elite and Extreme — are powerful enough to carry more than one person, Playa eBikes® does not endorse or authorize multi-rider use under any circumstances. Why Multi-Rider Use Is Not Permitted All Playa eBikes are designed for single-rider […]

How do the performance levels of different models compare?

Comparing Playa eBike Models: Eco vs. Elite vs. Extreme Each Playa eBike® model is built for a different kind of rider and use case — from compact, lightweight commutes to off-road endurance and high-performance cruising. Here’s a full breakdown to help you compare the Eco 350W, Elite 500W (720W peak), and Extreme 750W models across […]

Are the eBikes weatherproof?

Weather Protection and Riding Tips for Playa eBikes® Playa eBikes® are designed with outdoor use in mind and feature an IP53 rating for weather resistance. While they’re not fully waterproof, they’re built to handle light rain and dust with ease — perfect for most riding conditions when used responsibly. What Does IP53 Protection Mean? Dust: […]

Our RENTAL program

Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.

Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:

  1. Pay the eBike Deposit: Choose “Rent” when selecting your product on the product page. The amount at checkout will be the same.
  2. Schedule your Pickup: after submitting the order, you will receive an email with your receipt and a dedicated link to schedule to eBike pickup time
  3. Schedule your return: you will receive an additional email with a dedicated link to schedule your return. 
  4. Get $150 Refund (for the “Eco” and $200 for the “Premium”): We will refund $150 (for the “Eco”) or $200 (for the “Premium) for any eBike that is in proper working order. The playa is hard on everything, we know. But we cannot accept returns that are broken or missing parts. We request you return it with a charge in the battery so we can test it. Also, please remove all lighting and decorations. We reserve the right not to provide a refund based on our inspection of the eBike. By selecting the “Rental Program,” you agree to allow our on-site team member to be the final decision maker in the assessment.
 
We will keep our ears open to news of how Exodus is going. We understand it can be unpredictable. But if you miss your scheduled day and time, we cannot guarantee we will be there to accept your return. You must keep in touch with us.

All Rentals are non-refundable unless expressed otherwise by Playa eBikes in writing. If you fail to bring your eBike back we will keep the deposit paid.