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Privacy Policy for Playa eBikes

Effective Date: 2/7/25

Last Updated: 2/7/25

1. Who We Are

Playa eBikes (“Company”, “we”, “our”, or “us”) operates the website
https://playaebikes.com.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase or rent a bike, or interact with our services, including SMS messaging.

2. Information We Collect

2.1 Information You Provide to Us

  • Name, email address, phone number, and billing/shipping address.
  • Payment details (processed securely via third-party providers; we do not store credit card data).
  • Form submissions, including inquiries, bookings, and customer support messages.
  • Reviews, comments, or direct messages via SMS, email, or live chat.

2.2 Information We Collect Automatically

  • Cookies & Tracking Technologies: We use cookies, tracking pixels, and analytics tools (e.g., Google Analytics, Facebook Pixel, Google Ads).
  • Device & Browser Data: IP addresses, browser type, operating system, and website activity.
  • Location Data: If you allow location tracking (e.g., for deliveries), we collect geolocation data.

2.3 SMS/Text Messaging Data

When you provide your phone number and contact us via text message, we collect:

  • The phone number used for texting.
  • Message content sent and received.
  • Message timestamps and delivery status.

We do not send marketing SMS messages unless you explicitly agree to receive them. You can opt out at any time by replying “STOP” to any SMS message.

We use industry-standard encryption and security measures to protect SMS communications.

3. How We Use Your Information

3.1 Customer Service & Transactions

  • Processing orders, payments, and deliveries.
  • Sending order confirmations, rental updates, and tracking details.
  • Responding to customer service inquiries via email, phone, or SMS.

3.2 SMS/Text Messaging Policy

By providing your phone number, you agree to receive non-promotional text messages related to:

  • Customer service inquiries and support.
  • Order confirmations, scheduling, and updates.
  • Rental assistance and troubleshooting.

Opt-Out: You may opt out at any time by replying “STOP” to any SMS.

3.3 Marketing & Tracking

We use third-party marketing tools such as Facebook Pixel, Google Ads, and other analytics providers to improve our services.

3.4 Fraud Detection & Security

We use fraud detection services to prevent unauthorized transactions and protect our business.

4. How We Share Your Information

We do not sell or rent your data. We may share your information with:

  • Service Providers: Payment processors, shipping carriers, fraud detection providers, marketing tools.
  • Legal & Compliance: If required by law or to protect our rights.
  • Business Transfers: If we merge or sell assets, your data may be transferred.

5. International Data Transfers

If you are in the EU, we transfer your data to the U.S. with appropriate safeguards, such as Standard Contractual Clauses (SCCs).

6. Your Rights (GDPR & CCPA)

  • Access & Portability: You can request a copy of your data.
  • Correction: You can request correction of inaccurate data.
  • Deletion: You can request deletion of your data, subject to legal retention obligations.
  • Opt-Out: You can opt out of marketing communications and tracking.

To exercise these rights, contact us at info@playaebikes.com.

7. Data Retention

We retain customer data indefinitely, except where users request deletion.

8. Security Measures

We implement strong security measures, including SSL encryption and secure storage, to protect your data.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted here with the updated date.

10. Contact Us

Email: info@playaebikes.com

Phone: (775) 447-1775

Address: (775) 257-2508

After you book your Playa eBike, this is

How it works

Set up pick up day and time (Calendly link provided)
1

Click the Calendly link in the purchase confirmation email to schedule your estimated time and day for your Playa eBike Pickup Up

Arrive at the pick up location
2

The pick up location will be between Nixon, NV. When you arrive at the pick up location, please make sure:

  1. You arrive within the time slot you chose
  2. You bring a valid ID and Proof of Purchase.
Enjoy the Burn!
3

That’s it! It is as simple is that. You eBike will be waiting for you assembled or non assembled (choose at checkout.)

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Our RENTAL program

Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.

Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:

  1. Pay the eBike Deposit: Choose “Rent” when selecting your product on the product page. The amount at checkout will be the same.
  2. Schedule your Pickup: after submitting the order, you will receive an email with your receipt and a dedicated link to schedule to eBike pickup time
  3. Schedule your return: you will receive an additional email with a dedicated link to schedule your return. 
  4. Get $150 Refund (for the “Eco” and $200 for the “Premium”): We will refund $150 (for the “Eco”) or $200 (for the “Premium) for any eBike that is in proper working order. The playa is hard on everything, we know. But we cannot accept returns that are broken or missing parts. We request you return it with a charge in the battery so we can test it. Also, please remove all lighting and decorations. We reserve the right not to provide a refund based on our inspection of the eBike. By selecting the “Rental Program,” you agree to allow our on-site team member to be the final decision maker in the assessment.
 
We will keep our ears open to news of how Exodus is going. We understand it can be unpredictable. But if you miss your scheduled day and time, we cannot guarantee we will be there to accept your return. You must keep in touch with us.

All Rentals are non-refundable unless expressed otherwise by Playa eBikes in writing. If you fail to bring your eBike back we will keep the deposit paid.