Playa eBikes® Warranty Claim Form
Purpose
This policy outlines the process for customers to inquire about a refund or repair if they believe their E-bike has a manufacturing-related malfunction.
Scope
This policy applies to all E-bikes purchased from Playa E-Bikes that are still under warranty.
Eligibility for Warranty Claims
Manufacturing Malfunctions:
- Warranty claims are valid only for issues resulting from manufacturing defects. This does not cover damage due to misuse, accidents, or normal wear and tear.
Warranty Period:
- The E-bike must be within the warranty period as specified at the time of purchase.
Warranty Claim Process
Initiating a Claim:
Contact Playa E-Bikes customer support at [Your Customer Support Email/Phone] to initiate the warranty claim process.
Required Information:
Provide detailed information about the malfunction, including when and how it was discovered.
Inspection and Refund Process
Inspection:
- Upon receipt of the returned E-bike, our technicians will inspect the unit to determine if the malfunction is due to a manufacturing defect.
Refund or Repair:
- If the malfunction is determined to be due to a manufacturing defect, Playa E-Bikes will either repair the E-bike or process a refund based on the original purchase price.
Non-Covered Issues:
- If the issue is not covered by the warranty, the customer will be informed, and the E-bike will be returned or repaired at the customer’s expense.
Customer Responsibility
Return Shipping:
Customers are responsible for shipping costs associated with returning the E-bike for inspection, unless the claim is approved.
Warranty Claim Form
| Name: | ______________________________ |
| Date of Purchase: | ______________________________ |
| Reason for Warranty Claim: | ______________________________ |
| Link to Pictures: | ______________________________ |
| Best Contact Information: | ______________________________ |
| Notes: | ______________________________ |
Acknowledgment
By signing below, the customer acknowledges understanding and acceptance of this warranty claim policy.
Customer Signature ____________________________ Date ____________
Company Representative ____________________________ Date ____________
