Definition of “Not Operational”
An eBike is considered “not operational” if it cannot be safely ridden or powered on at the time of return. In these cases, full or partial forfeiture of your deposit may apply, depending on the severity and cause.
Examples of Non-Operational Conditions
- Battery is dead, missing, or unable to hold a charge
- Motor or pedal-assist system fails to function
- Severe frame damage affecting ride safety
- Electrical issues that prevent startup or throttle use
- Software lockouts or unresponsive systems
How It Affects Your Deposit
If your returned eBike is determined to be non-operational, it may be classified as:
- Repairable: A partial deduction is made from your deposit
- Total Loss: The full deposit may be forfeited
To review the full policy, visit:
When a Deposit May Be Forfeited
Disagree With an Assessment?
If you believe your bike was incorrectly marked as non-operational, please submit a Customer Concerns Form. We’ll re-review your case and notify you of the outcome.