What are the pickup hours?

Pickup Hours and Appointment Policy for Playa eBikes® Rentals

Standard Pickup Hours: 8:00 AM – 10:00 PM Daily

All eBike pickups must be scheduled in advance using the calendar link sent to you by email before the event. This link allows you to select your preferred 2-hour pickup window. Standard pickup hours are from 8:00 AM to 10:00 PM each day.

24/7 Pickup Requests Are Subject to Staff Availability

We understand that travel to and from the Playa doesn’t always follow a strict schedule. In limited cases, we may accommodate pickups outside of standard hours, including overnight — but this is offered solely at our discretion and based on staff availability. We are not required to provide 24/7 access, and uncoordinated arrivals may not be supported.

If you need a pickup outside of regular hours, you must contact us in advance using live chat or WhatsApp. We’ll do our best to help — but flexibility depends on capacity and operational safety.

Keep Your Pickup Appointment Active

To ensure your eBike is ready, arrive during your scheduled 2-hour pickup window. If your plans change, let us know right away. Failure to show up at your scheduled time without notice may result in delayed service or missed pickup.

Schedule Your Drop-Off Time Too

Return appointments are also required and can be scheduled through the same calendar link used for pickup. For full drop-off guidelines, visit our Drop-Off Time FAQ.

After you book your Playa eBike, this is

How it works

Set up pick up day and time (Calendly link provided)
1

Click the Calendly link in the purchase confirmation email to schedule your estimated time and day for your Playa eBike Pickup Up

Arrive at the pick up location
2

The pick up location will be between Nixon, NV. When you arrive at the pick up location, please make sure:

  1. You arrive within the time slot you chose
  2. You bring a valid ID and Proof of Purchase.
Enjoy the Burn!
3

That’s it! It is as simple is that. You eBike will be waiting for you assembled or non assembled (choose at checkout.)

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Our RENTAL program

Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.

Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:

  1. Pay the eBike Deposit: Choose “Rent” when selecting your product on the product page. The amount at checkout will be the same.
  2. Schedule your Pickup: after submitting the order, you will receive an email with your receipt and a dedicated link to schedule to eBike pickup time
  3. Schedule your return: you will receive an additional email with a dedicated link to schedule your return. 
  4. Get $150 Refund (for the “Eco” and $200 for the “Premium”): We will refund $150 (for the “Eco”) or $200 (for the “Premium) for any eBike that is in proper working order. The playa is hard on everything, we know. But we cannot accept returns that are broken or missing parts. We request you return it with a charge in the battery so we can test it. Also, please remove all lighting and decorations. We reserve the right not to provide a refund based on our inspection of the eBike. By selecting the “Rental Program,” you agree to allow our on-site team member to be the final decision maker in the assessment.
 
We will keep our ears open to news of how Exodus is going. We understand it can be unpredictable. But if you miss your scheduled day and time, we cannot guarantee we will be there to accept your return. You must keep in touch with us.

All Rentals are non-refundable unless expressed otherwise by Playa eBikes in writing. If you fail to bring your eBike back we will keep the deposit paid.