Our Rental Program Policy

Our core values

Sustainability

We are committed to reducing our environmental impact and promoting sustainable practices. We partner with suppliers who share this value, and promote environmentally conscious transportation through marketing and outreach efforts.

Accessibility

We are committed to making electric bikes accessible to as many people as possible. We provide a referral program, low-income and pre-owned pricing, as well as ways to customize our eBikes to meet each individual style and needs. Also, we promote eBiking as a viable mode of transportation for people of all ages and abilities.

Innovation

We are committed to pushing boundaries and exploring new ideas in the electric bike industry. We are investing in research and development to create new bike technologies, collaborating with other innovative companies and individuals, and constantly striving to improve the design, performance, and functionality of electric bikes.

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Our core values

After you book your Playa eBike, this is

How it works

Set up pick up day and time (Calendly link provided)
1

Click the Calendly link in the purchase confirmation email to schedule your estimated time and day for your Playa eBike Pickup Up

Arrive at the pick up location
2

The pick up location will be between Nixon, NV. When you arrive at the pick up location, please make sure:

  1. You arrive within the time slot you chose
  2. You bring a valid ID and Proof of Purchase.
Enjoy the Burn!
3

That’s it! It is as simple is that. You eBike will be waiting for you assembled or non assembled (choose at checkout.)

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Our RENTAL program

Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.

Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:

  1. Pay the eBike Deposit: Choose “Rent” when selecting your product on the product page. The amount at checkout will be the same.
  2. Schedule your Pickup: after submitting the order, you will receive an email with your receipt and a dedicated link to schedule to eBike pickup time
  3. Schedule your return: you will receive an additional email with a dedicated link to schedule your return. 
  4. Get $150 Refund (for the “Eco” and $200 for the “Premium”): We will refund $150 (for the “Eco”) or $200 (for the “Premium) for any eBike that is in proper working order. The playa is hard on everything, we know. But we cannot accept returns that are broken or missing parts. We request you return it with a charge in the battery so we can test it. Also, please remove all lighting and decorations. We reserve the right not to provide a refund based on our inspection of the eBike. By selecting the “Rental Program,” you agree to allow our on-site team member to be the final decision maker in the assessment.
 
We will keep our ears open to news of how Exodus is going. We understand it can be unpredictable. But if you miss your scheduled day and time, we cannot guarantee we will be there to accept your return. You must keep in touch with us.

All Rentals are non-refundable unless expressed otherwise by Playa eBikes in writing. If you fail to bring your eBike back we will keep the deposit paid.
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Our Buy back program

We take pride in offering exclusively brand-new, unused eBikes for sale. Thus, a used bike cannot be resold. Our convenient buyback program ensures you can receive partial and intended for:

1. Burners returning a new eBike that has never been used.
2. Burners that purchased the eBike for the event but do not intend on taking it back with them and need to dispose of it. The program works as follows:

Unopened Box ($250): You have a Playa eBike that remains in its original packaging, and you have not opened the box.

Open Box ($150): You have taken the eBike out of its original packaging but have not used it.

Lightly Used ($100): You have used your Playa eBike, but it appears to be in like-new condition, with no visible cosmetic or physical signs of usage.

Save the environment ($50): You bring in your Playa eBike, which shows clear signs of usage.