Yes, we rent our eBikes! Please take a moment to read through this entire page carefully. Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a $35 fee). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:

1. Pay the eBike Deposit: Choose “Rent” when selecting your product on the product page. The amount at checkout will be the same. All rentals require a deposit equivalent to the price difference between the rental and buy options.
2. Schedule your Pickup: After submitting the order, you will receive an email with your receipt and a dedicated link to schedule the eBike pickup time.
3. Schedule your Return: You will receive an additional email with a dedicated link to schedule your return.
4. Get Your Deposit Back: We will refund the deposit amount for any eBike that is returned in proper working order. The playa is hard on everything, we know. But we cannot accept returns that are broken or missing parts. We request you return it with a charge in the battery so we can test it. Also, please remove all lighting and decorations. We reserve the right not to provide a refund based on our inspection of the eBike. By selecting the “Rental Program,” you agree to allow our on-site team member to be the final decision maker in the assessment.

Promo: Rent your eBike for $29.99/day with a 10-day minimum

This special promotional rate requires a minimum rental period of 10 days. The deposit and all other rental terms and conditions apply.

Rental Agreement

By renting an eBike from Playa eBikes, you agree to the following terms and conditions:

1. Eligibility: You must be at least 18 years old and possess a valid driver’s license or government-issued ID to rent an eBike.
2. Usage: The rented eBike is to be used only by the individual who signed the rental agreement. It is not to be shared or sublet to others.
3. Compliance with Laws: You agree to comply with all local, state, and federal laws and regulations while using the rented eBike.
4. Safety: You are required to wear a helmet at all times while operating the eBike. You agree to operate the eBike in a safe manner and to avoid reckless or dangerous behavior.
5. Liability: You are responsible for any damage or loss to the eBike during the rental period. This includes damage caused by accidents, theft, misuse, or negligence. You agree to cover the cost of repairs or replacement if necessary.
6. Insurance: Playa eBikes does not provide insurance coverage for the rented eBike. You are responsible for obtaining your own insurance if desired.
7. Maintenance: You are responsible for basic maintenance of the eBike during the rental period, including keeping the battery charged and ensuring the bike is clean and in good working condition.
8. Return Condition: The eBike must be returned in the same condition it was rented, with all included accessories (both keys, charger, and battery). If the eBike is returned in a damaged or non-operational condition, the deposit may be forfeited.
9. Late Returns: Late returns will be subject to additional rental charges. If you anticipate a late return, you must notify Playa eBikes as soon as possible to make arrangements.
10. Deposit Refund: The deposit will be refunded once the eBike is returned in fully operational condition, moderately clean, and with all included accessories. Missing or damaged items may result in partial or full forfeiture of the deposit.
11. Non-Return: If the eBike is not returned within the agreed rental period and no arrangements have been made, Playa eBikes reserves the right to charge the full retail price of the eBike to your credit card.
12. Indemnification: You agree to indemnify and hold Playa eBikes harmless from any claims, damages, losses, or expenses arising from your use of the rented eBike.

Refund Conditions

Q: Under what conditions will my deposit be refunded?

A: The deposit will be released once the eBike is returned in fully operational condition, moderately clean, and with all included accessories (both keys, charger, and battery) at the designated pick-up/drop-off station.

Q: What if the eBike is clean but not fully operational?

A: The eBike must be returned in both fully operational condition and moderately clean to qualify for a full deposit refund. Any issues with operation will be assessed and may affect the refund amount.

Q: What if some accessories are missing when I return the eBike?

A: All included accessories (both keys, charger, and battery) must be returned with the eBike. Missing accessories may result in partial or full forfeiture of the deposit.

Deposit Forfeiture

Q: Under what conditions will my deposit be forfeited?

A: The deposit may be partially or fully forfeited if the eBike is returned with any damaged parts, missing accessories, or if it is not in fully operational condition.

Q: What happens if the eBike is damaged?

A: If the eBike is returned with any damaged parts, the cost of repairs will be deducted from the deposit. If the damage is extensive, the entire deposit may be forfeited.

Q: Will I be notified of any deposit deductions?

A: Yes, you will be informed of any deductions from your deposit along with an explanation of the reasons and the costs involved.

Contact Information

Q: How can I contact Playa eBikes customer support for questions about the deposit?

A: You can contact Playa eBikes customer support at: Phone: [Your Customer Support Phone Number] Email: [Your Customer Support Email Address] Website: [Your Website URL]