Return Conditions
Unopened Box:
- Returns are accepted only for units that are in their original, unopened box. The box must be unopened and in its original condition.
Storage Requirements:
- The box must have been stored indoors to qualify for a return.
Partial Refunds
Opened or Damaged Boxes:
- If the box has been opened or not stored indoors, returns may be accepted at our discretion. A partial refund may be issued based on the condition of the E-bike and its packaging.
Condition Assessment:
- The condition of the E-bike and its packaging will be assessed upon return. Any signs of use, damage, or missing accessories will affect the refund amount.
Return Process
Initiating a Return:
Contact Playa E-Bikes customer support at [Your Customer Support Email/Phone] to initiate the return process.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Process
Inspection and Refund:
- Upon receipt and inspection of the returned E-bike, a partial refund will be processed based on the condition of the unit and its packaging.
Refund Deductions:
- Any damage, signs of use, or missing accessories will result in deductions from the refund amount.
Non-Returnable Items
Customized or Special Orders:
- Customized or specially ordered E-bikes are not eligible for return.
Compliance
This policy will be reviewed and updated regularly to ensure compliance with state and federal regulations.
Return Request Form
Name: | ______________________________ |
Date of Purchase: | ______________________________ |
Reason for Return: | ______________________________ |
Link to Pictures: | ______________________________ |
Best Contact Information: | ______________________________ |
Notes: | ______________________________ |
Acknowledgment
By signing below, the customer acknowledges understanding and acceptance of this return policy.
Customer Signature ____________________________ Date ____________
Company Representative ____________________________ Date ____________