Return Conditions

Unopened Box:

  • Returns are accepted only for units that are in their original, unopened box. The box must be unopened and in its original condition.

Storage Requirements:

  • The box must have been stored indoors to qualify for a return.

Partial Refunds

Opened or Damaged Boxes:

  • If the box has been opened or not stored indoors, returns may be accepted at our discretion. A partial refund may be issued based on the condition of the E-bike and its packaging.

Condition Assessment:

  • The condition of the E-bike and its packaging will be assessed upon return. Any signs of use, damage, or missing accessories will affect the refund amount.

Return Process

Initiating a Return:

Contact Playa E-Bikes customer support at [Your Customer Support Email/Phone] to initiate the return process.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refund Process

Inspection and Refund:

  • Upon receipt and inspection of the returned E-bike, a partial refund will be processed based on the condition of the unit and its packaging.

Refund Deductions:

  • Any damage, signs of use, or missing accessories will result in deductions from the refund amount.

Non-Returnable Items

Customized or Special Orders:

  • Customized or specially ordered E-bikes are not eligible for return.

Compliance

This policy will be reviewed and updated regularly to ensure compliance with state and federal regulations.

Return Request Form

Name: ______________________________
Date of Purchase: ______________________________
Reason for Return: ______________________________
Link to Pictures: ______________________________
Best Contact Information: ______________________________
Notes: ______________________________

Acknowledgment

By signing below, the customer acknowledges understanding and acceptance of this return policy.

Customer Signature ____________________________ Date ____________

Company Representative ____________________________ Date ____________

Our RENTAL program

Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.

Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:

  1. Pay the eBike Deposit: Choose “Rent” when selecting your product on the product page. The amount at checkout will be the same.
  2. Schedule your Pickup: after submitting the order, you will receive an email with your receipt and a dedicated link to schedule to eBike pickup time
  3. Schedule your return: you will receive an additional email with a dedicated link to schedule your return. 
  4. Get $150 Refund (for the “Eco” and $200 for the “Premium”): We will refund $150 (for the “Eco”) or $200 (for the “Premium) for any eBike that is in proper working order. The playa is hard on everything, we know. But we cannot accept returns that are broken or missing parts. We request you return it with a charge in the battery so we can test it. Also, please remove all lighting and decorations. We reserve the right not to provide a refund based on our inspection of the eBike. By selecting the “Rental Program,” you agree to allow our on-site team member to be the final decision maker in the assessment.
 
We will keep our ears open to news of how Exodus is going. We understand it can be unpredictable. But if you miss your scheduled day and time, we cannot guarantee we will be there to accept your return. You must keep in touch with us.

All Rentals are non-refundable unless expressed otherwise by Playa eBikes in writing. If you fail to bring your eBike back we will keep the deposit paid.