Purpose

This policy clarifies the relationship between Playa E-Bikes and the Burning Man Organization (ORG) and outlines the limitations on services and deliveries for customers attending the Burning Man event.

Scope

This policy applies to all customers purchasing or renting E-bikes from Playa E-Bikes, particularly those intending to use the E-bikes at the Burning Man event.

Affiliation Disclaimer

No Affiliation:

  • Playa E-Bikes is not affiliated with, endorsed by, or connected in any way with the Burning Man ORG.
  • Any use of our products at the Burning Man event is entirely at the discretion of the customer and is not associated with Playa E-Bikes.

On-Site Services and Deliveries

No On-Site Deliveries:

  • Playa E-Bikes does not offer on-site delivery services to the Burning Man event or its surrounding areas.
  • Customers are responsible for transporting their purchased or rented E-bikes to and from the event.

No On-Site Services:

  • Playa E-Bikes does not provide on-site maintenance, repairs, or support services at the Burning Man event.
  • Any service or support required for the E-bikes during the event must be handled by the customer independently.

Customer Responsibility

Transport and Use:

  • Customers choosing to take their E-bikes to the Burning Man event are solely responsible for the transport, use, and care of the E-bike.
  • Playa E-Bikes is not liable for any damages, malfunctions, or issues arising from the use of the E-bike at the event.

Pre-Event Preparation:

  • Customers are advised to thoroughly inspect and prepare their E-bike before attending the event, ensuring it is in good working condition.
  • Any necessary maintenance or repairs should be completed prior to attending the event.

Contact Information

Customer Support:

For any questions or concerns regarding this policy or the use of E-bikes at the Burning Man event, customers can contact Playa E-Bikes customer support prior to the event.

Compliance

Policy Updates:

Review and update this policy regularly to reflect any changes in company practices or relevant external factors.

Acknowledgment

By signing below, the customer acknowledges understanding and acceptance of this policy, including the lack of affiliation with the Burning Man ORG and the limitations on services and deliveries to the Burning Man event.

Customer Signature ____________________________ Date ____________

Company Representative ____________________________ Date ____________

Our RENTAL program

Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.

Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:

  1. Pay the eBike Deposit: Choose “Rent” when selecting your product on the product page. The amount at checkout will be the same.
  2. Schedule your Pickup: after submitting the order, you will receive an email with your receipt and a dedicated link to schedule to eBike pickup time
  3. Schedule your return: you will receive an additional email with a dedicated link to schedule your return. 
  4. Get $150 Refund (for the “Eco” and $200 for the “Premium”): We will refund $150 (for the “Eco”) or $200 (for the “Premium) for any eBike that is in proper working order. The playa is hard on everything, we know. But we cannot accept returns that are broken or missing parts. We request you return it with a charge in the battery so we can test it. Also, please remove all lighting and decorations. We reserve the right not to provide a refund based on our inspection of the eBike. By selecting the “Rental Program,” you agree to allow our on-site team member to be the final decision maker in the assessment.
 
We will keep our ears open to news of how Exodus is going. We understand it can be unpredictable. But if you miss your scheduled day and time, we cannot guarantee we will be there to accept your return. You must keep in touch with us.

All Rentals are non-refundable unless expressed otherwise by Playa eBikes in writing. If you fail to bring your eBike back we will keep the deposit paid.