E-Bike Ingress Protection (IP53) Policy

Purpose

This policy outlines the ingress protection standards for all E-bikes sold and rented by our company, ensuring they meet the IP53 rating. This rating guarantees a certain level of dust and water protection to maintain the operational integrity and longevity of the E-bikes under typical festival conditions.

Scope

This policy applies to all E-bikes offered for sale or rental by our company. It is designed to assure customers of the durability and reliability of our products in various environmental conditions.

Ingress Protection Standards

Dust Protection (IP53 – Level 5)

  • Definition: The E-bike is protected against limited ingress of dust.
  • Standard:
    • The E-bike is designed and manufactured to allow minimal dust ingress that does not interfere with its normal operation.
    • Components are sealed or shielded adequately to prevent damage or malfunctions caused by dust.
    • Regular maintenance and cleaning procedures must be strictly followed to ensure dust does not accumulate in critical areas.

Water Protection (IP53 – Level 3)

  • Definition: The E-bike is protected against water spraying up to 60 degrees from the vertical.
  • Standard:
    • The E-bike can withstand water sprays from angles up to 60 degrees from the vertical without sustaining damage.
    • Key electronic components and connectors are sealed or designed to repel water to prevent short circuits or corrosion.
    • Users must avoid submerging the E-bike in water or exposing it to continuous water jets.

Limitations and User Responsibility

  • Weatherproofing Limitations:
    • Like other electronics such as smartphones and cameras, these E-bikes are not 100% weatherproof.
    • They are designed to handle certain levels of dust and water exposure as defined by the IP53 rating, but excessive exposure beyond these levels may result in damage.
  • User Responsibility:
    • Users take full responsibility for operating the E-bike within the specified protection limits.
    • By signing this policy, users acknowledge understanding and acceptance of these limitations and agree to adhere to the guidelines provided.
  • Extreme Weather Disclaimer:
    • While the use of the E-bike outdoors is intended, exposure to extreme weather conditions such as heavy rain, flooding, or severe dust storms may damage the unit.
    • Any damage resulting from extreme weather exposure will be the user’s responsibility and may result in the loss of the security deposit.

Pickup and Diagnostic Confirmation

  • Acknowledgment of Functionality:
    • By picking up the E-bike in person, or through an authorized representative, the user acknowledges that the E-bike was fully functional and operational at the time of pickup.
    • The user or their representative is responsible for performing a full diagnostic check to confirm the E-bike’s condition.
    • Any issues or defects must be reported immediately before leaving the pickup location.

Pre-Assembled Units and Warranty

  • Warranty Limitations for Pre-Assembled Units:
    • By purchasing a pre-assembled E-bike, users acknowledge that the manufacturer’s warranty is void due to the unit being pre-assembled and no longer sealed.
    • Any subsequent issues or defects are not covered under the manufacturer’s warranty, and the user assumes all responsibility for maintenance and repairs.

Maintenance and Care Guidelines

  • Regular Checks:
    • Inspect the E-bike regularly for signs of dust or water ingress.
    • Ensure seals and covers are intact and functioning as designed.
  • Cleaning Procedures:
    • Use a damp cloth to wipe down the E-bike, avoiding direct water application to electronic components.
    • Avoid high-pressure water sprays during cleaning.
  • Storage Recommendations:
    • Store the E-bike in a dry, sheltered location when not in use.
    • Use protective covers to prevent dust accumulation during storage.

Customer Responsibilities

  • Usage:
    • Operate the E-bike within the recommended environmental conditions.
    • Avoid using the E-bike in excessively dusty or wet conditions beyond the IP53 rating capabilities.
  • Reporting Issues:
    • Report any issues related to dust or water ingress to our customer service promptly.
    • Follow instructions for warranty claims or repairs as provided.

Company Responsibilities

  • Quality Assurance:
    • Ensure all E-bikes meet the IP53 ingress protection rating before sale or rental.
    • Conduct regular audits and quality checks on the production process and materials used.
  • Customer Support:
    • Provide clear instructions on maintenance and care to customers.
    • Offer prompt assistance and repair services for issues related to ingress protection failures under normal use.

Compliance

  • Regulatory Compliance:
    • Adhere to relevant industry standards and regulations for E-bike safety and ingress protection.
  • Policy Updates:
    • Review and update this policy regularly to reflect changes in technology, standards, or company practices.

After you book your Playa eBike, this is

How it works

Set up pick up day and time (Calendly link provided)
1

Click the Calendly link in the purchase confirmation email to schedule your estimated time and day for your Playa eBike Pickup Up

Arrive at the pick up location
2

The pick up location will be between Nixon, NV. When you arrive at the pick up location, please make sure:

  1. You arrive within the time slot you chose
  2. You bring a valid ID and Proof of Purchase.
Enjoy the Burn!
3

That’s it! It is as simple is that. You eBike will be waiting for you assembled or non assembled (choose at checkout.)

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Our RENTAL program

Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.

Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:

  1. Pay the eBike Deposit: Choose “Rent” when selecting your product on the product page. The amount at checkout will be the same.
  2. Schedule your Pickup: after submitting the order, you will receive an email with your receipt and a dedicated link to schedule to eBike pickup time
  3. Schedule your return: you will receive an additional email with a dedicated link to schedule your return. 
  4. Get $150 Refund (for the “Eco” and $200 for the “Premium”): We will refund $150 (for the “Eco”) or $200 (for the “Premium) for any eBike that is in proper working order. The playa is hard on everything, we know. But we cannot accept returns that are broken or missing parts. We request you return it with a charge in the battery so we can test it. Also, please remove all lighting and decorations. We reserve the right not to provide a refund based on our inspection of the eBike. By selecting the “Rental Program,” you agree to allow our on-site team member to be the final decision maker in the assessment.
 
We will keep our ears open to news of how Exodus is going. We understand it can be unpredictable. But if you miss your scheduled day and time, we cannot guarantee we will be there to accept your return. You must keep in touch with us.

All Rentals are non-refundable unless expressed otherwise by Playa eBikes in writing. If you fail to bring your eBike back we will keep the deposit paid.