What issues are covered under the warranty?

What’s Covered Under the Playa eBikes® Warranty

Our warranty policy is designed to protect you against unexpected issues caused by manufacturing defects. If your Playa eBike® experiences a malfunction due to materials or workmanship within the warranty period, you may be eligible for repair or replacement at no cost.

✅ Covered Issues (Manufacturing Defects)

The following types of issues are generally covered under warranty:

• Motor defects — including performance failures unrelated to misuse
• Battery defects — failure to hold charge, faulty wiring, or internal power issues (excluding damage from overcharging or exposure)
• Frame welds or structural integrity — cracking or breaking under normal use conditions
• Controller or display unit malfunctions — if occurring during the warranty period and not due to moisture or impact
• Wiring harness and electrical systems — provided they’ve not been modified or exposed to elements outside of IP ratings

❌ Not Covered (Exclusions)

The following are not covered under the warranty:

• Damage caused by accidents, misuse, or abuse
• Wear and tear — including tires, brakes, chains, and grips
• Water or dust damage — beyond the protection limits outlined in the eBike’s IP53 water resistance rating
• Modifications or tampering with original parts
• Failure to follow usage guidelines or maintenance expectations

📅 Warranty Eligibility Requirements

Coverage applies only when:

• The eBike is still within the warranty period defined at time of purchase (typically 1–2 years)
• You can provide valid proof of purchase
• The issue is reported through our official warranty claim form

Need to Confirm Coverage?

If you’re unsure whether your issue is covered, please contact us at info@playaebikes.com or call (775) 447-1775 before submitting a claim.