What issues are covered under the warranty?

Playa eBikes® Limited Warranty

Playa eBikes® provides this Limited Warranty to the original purchaser of a new Playa eBike®.
This warranty is valid for a period of one (1) year from the date of purchase.
Coverage applies only to defects in materials and workmanship under normal use and conditions.

✅ Covered Issues (Manufacturing Defects)

If a defect arises within the warranty period, and it is determined to be a manufacturing defect, Playa eBikes® will, at its sole discretion, repair or replace the defective component at no charge.

• Motor defects — performance failures not caused by misuse, impact, or exposure
• Battery defects — failure to hold charge, faulty wiring, or internal issues (excluding overcharging, neglect, or environmental exposure)
• Frame welds and structural integrity — cracking or breaking under normal conditions
• Controller or display malfunctions — not caused by water damage, impact, or tampering
• Wiring harness and electrical systems — provided they have not been altered or subjected to improper use

❌ Exclusions (Not Covered)

This Limited Warranty does not apply to the following:

• Damage resulting from accidents, misuse, abuse, or neglect
• Consumable parts subject to wear and tear — including but not limited to tires, brakes, chains, and grips
• Water or dust damage — beyond the limits specified in the
  IP53 ingress protection policy
• Modifications, alterations, or use of non-original parts
• Failure to follow usage guidelines or maintenance requirements
• Exposure to extreme environments — including but not limited to desert events such as Burning Man

📅 Warranty Eligibility Requirements

Warranty claims will be honored only if all of the following conditions are met:

• The claim is made within one (1) year of the original purchase date
• Proof of purchase is provided by the original owner
• The issue is submitted through the official
  Playa eBikes® warranty claim form
• The product has not been used in environments or events that void the warranty, including Burning Man

Need to Confirm Coverage?

If you are uncertain whether your situation qualifies for coverage,
please contact us before submitting a claim at
info@playaebikes.com or call (775) 447-1775.

This Limited Warranty is the sole and exclusive remedy for warranty claims relating to Playa eBikes® products.
No other warranties, express or implied, are provided, including but not limited to merchantability or fitness for a particular purpose.
Playa eBikes® shall not be liable for incidental or consequential damages arising from the use or inability to use the product.