What information do I need to provide for a warranty claim?
Information Required for Submitting a Warranty Claim
To process a warranty claim with Playa eBikes®, customers must submit a fully completed warranty form. Providing accurate and complete information is essential for timely evaluation and resolution of your claim.
Required Information
Be sure to include the following when submitting your claim:
- Full Name: The name associated with the original order
- Date of Purchase: As listed on your receipt or order confirmation
- Reason for Warranty Claim: A clear description of the issue or defect
- Photographic Evidence: A link to high-quality images (and videos, if possible) showing the issue and overall condition of the unit
- Best Contact Information: Email and/or phone number where our team can reach you
- Additional Notes (Optional): Any other relevant information to support your claim, such as unusual sounds, behavior during use, or recent handling conditions
Important Legal Notice
By submitting a warranty claim, you confirm that all information provided is truthful and accurate to the best of your knowledge. Submitting false or misleading information may void your warranty coverage and could lead to claim denial.
Warranty coverage is valid only for issues that meet the terms outlined in our Purchase Agreement and Warranty Policy. Claims submitted with incomplete or unverifiable details may be delayed or rejected.
Need Help Filling Out the Form?
You can access the warranty claim form here: Warranty Claim Form. If you have questions, please contact us before submission at [email protected] or call (775) 447-1775.
