Is Playa eBikes® affiliated with the Burning Man ORG?

Is Playa eBikes® Affiliated With Burning Man?

No — Playa eBikes® Has No Official Affiliation

Playa eBikes® is an independent company and is not affiliated with, endorsed by, or officially connected to the Burning Man Organization, Black Rock City LLC, or any of their registered trademarks or entities. We do not claim partnership, approval, or authorization from Burning Man in any form.

We Respect Burning Man’s Values and Rules

Although we are not affiliated, we recognize and respect the 10 Principles of Burning Man, such as Leave No Trace, Civic Responsibility, and Radical Self-Reliance. Our rental program is designed to support participants in preparing for the event responsibly — without offering commercial services on the Playa or implying brand association.

Compliance With Burning Man’s Commercial Use Policy

We strictly comply with Burning Man’s policy on commercial use and do not engage in any delivery, sales, or servicing activities on-site at Black Rock City. Any use of our eBikes at the event is initiated solely by the customer and is not connected to any official Burning Man program or vendor relationship.

Have Questions About Using an eBike at the Event?

If you plan to bring a Playa eBike® to the event and have questions about transportation, maintenance, or usage tips, please contact our team. We’re happy to assist — with full respect for the rules and boundaries set by the Burning Man Organization.

After you book your Playa eBike, this is

How it works

Set up pick up day and time (Calendly link provided)
1

Click the Calendly link in the purchase confirmation email to schedule your estimated time and day for your Playa eBike Pickup Up

Arrive at the pick up location
2

The pick up location will be between Nixon, NV. When you arrive at the pick up location, please make sure:

  1. You arrive within the time slot you chose
  2. You bring a valid ID and Proof of Purchase.
Enjoy the Burn!
3

That’s it! It is as simple is that. You eBike will be waiting for you assembled or non assembled (choose at checkout.)

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Our RENTAL program

Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.

Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:

  1. Pay the eBike Deposit: Choose “Rent” when selecting your product on the product page. The amount at checkout will be the same.
  2. Schedule your Pickup: after submitting the order, you will receive an email with your receipt and a dedicated link to schedule to eBike pickup time
  3. Schedule your return: you will receive an additional email with a dedicated link to schedule your return. 
  4. Get $150 Refund (for the “Eco” and $200 for the “Premium”): We will refund $150 (for the “Eco”) or $200 (for the “Premium) for any eBike that is in proper working order. The playa is hard on everything, we know. But we cannot accept returns that are broken or missing parts. We request you return it with a charge in the battery so we can test it. Also, please remove all lighting and decorations. We reserve the right not to provide a refund based on our inspection of the eBike. By selecting the “Rental Program,” you agree to allow our on-site team member to be the final decision maker in the assessment.
 
We will keep our ears open to news of how Exodus is going. We understand it can be unpredictable. But if you miss your scheduled day and time, we cannot guarantee we will be there to accept your return. You must keep in touch with us.

All Rentals are non-refundable unless expressed otherwise by Playa eBikes in writing. If you fail to bring your eBike back we will keep the deposit paid.