How do I coordinate a drop-off time if I am renting?

How to Schedule Your eBike Drop-Off Time

Pickup and Drop-Off Scheduling Link Sent Before the Event

You will receive a separate email from Playa eBikes® before the event that contains a link to schedule both your pickup and drop-off times. This email is not the same as your booking confirmation email. The scheduling link will take you to a calendar where you can select a 2-hour window for both pickup and return.

If You Don’t Schedule in Advance

If you do not schedule a drop-off time using the calendar link, you can schedule it in person at the time of pickup. You can also request a drop-off slot at any time during the event using the same calendar link sent to your email.

Drop-Off Timing and Our Availability Policy

It is important that you return your eBike during your selected 2-hour drop-off window. If you miss your scheduled drop-off and have not contacted us in advance, we may not be available when you arrive, and your eBike may be considered not returned. This could result in a deposit deduction. We are flexible, but communication is required.

If Your Plans Change

If you are delayed or need to change your return time, contact us via live chat or WhatsApp. These are the fastest ways to reach us, especially during Exodus. As long as you stay in touch, we will do our best to accommodate your situation.

For more details about picking up your eBike, visit our FAQ on how to schedule a pickup slot.

Close

Our RENTAL program

Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.

Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:

  1. Pay the eBike Deposit: Choose “Rent” when selecting your product on the product page. The amount at checkout will be the same.
  2. Schedule your Pickup: after submitting the order, you will receive an email with your receipt and a dedicated link to schedule to eBike pickup time
  3. Schedule your return: you will receive an additional email with a dedicated link to schedule your return. 
  4. Get $150 Refund (for the “Eco” and $200 for the “Premium”): We will refund $150 (for the “Eco”) or $200 (for the “Premium) for any eBike that is in proper working order. The playa is hard on everything, we know. But we cannot accept returns that are broken or missing parts. We request you return it with a charge in the battery so we can test it. Also, please remove all lighting and decorations. We reserve the right not to provide a refund based on our inspection of the eBike. By selecting the “Rental Program,” you agree to allow our on-site team member to be the final decision maker in the assessment.
 
We will keep our ears open to news of how Exodus is going. We understand it can be unpredictable. But if you miss your scheduled day and time, we cannot guarantee we will be there to accept your return. You must keep in touch with us.

All Rentals are non-refundable unless expressed otherwise by Playa eBikes in writing. If you fail to bring your eBike back we will keep the deposit paid.