How to Contact Playa eBikes Customer Support
Start With Our Contact Form
The fastest and most reliable way to reach Playa eBikes® support is by using our official contact form. Your inquiry will be routed to the right department for quicker, more accurate assistance. Whether you’re asking about a rental, deposit, return, or general info, this is the best place to start.
Other Ways to Get in Touch
We also offer support through live chat, WhatsApp, email, Facebook, and Instagram. No matter which method you use, we aim to respond within 2–3 hours — often faster. During peak event times, our support team is available 24/7. If we miss your message, we’ll usually respond within one hour.
Phone Support Hours
You can call us daily between 8:00 AM and 6:00 PM. For the fastest resolution, we still recommend starting with the contact form.
If your question is about deposit issues specifically, you may also want to visit our FAQ on how to contact us about deposit concerns.