Warranty claims are valid only for issues resulting from manufacturing defects. This does not cover damage due to misuse, accidents, or normal wear and tear. The eBike must be within the warranty period as specified at the time of purchase.
Contact Playa eBikes® customer support to initiate the warranty claim process. Provide detailed information about the malfunction, including when and how it was discovered.
Upon receipt of the returned eBike, our technicians will inspect the unit to determine if the malfunction is due to a manufacturing defect. If the malfunction is covered, Playa eBikes® will either repair the eBike or process a refund based on the original purchase price. Customers are responsible for shipping costs unless the claim is […]
A: Customers need to fill out the warranty claim form with the following details:
Click the Calendly link in the purchase confirmation email to schedule your estimated time and day for your Playa eBike Pickup Up
The pick up location will be between Nixon, NV. When you arrive at the pick up location, please make sure:
That’s it! It is as simple is that. You eBike will be waiting for you assembled or non assembled (choose at checkout.)
SUPPORT THE PYRAMID LAKE PAIUTE TRIBE
Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.
Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:
