What Happens After I Submit a Warranty Claim? Once you submit a warranty claim for your Playa eBike®, our support team begins a straightforward process to assess your case and resolve it as quickly as possible. 1. Claim Review & Acknowledgment You’ll receive a confirmation email shortly after your claim is submitted. Our team will […]
What’s Covered Under the Playa eBikes® Warranty Our warranty policy is designed to protect you against unexpected issues caused by manufacturing defects. If your Playa eBike® experiences a malfunction due to materials or workmanship within the warranty period, you may be eligible for repair or replacement at no cost. ✅ Covered Issues (Manufacturing Defects) The […]
Start a Warranty Claim With Playa eBikes® If you’re experiencing a potential manufacturing issue with your Playa eBike, we’re here to help. Starting a warranty claim is quick and simple — just follow the steps below to get the process moving. Step 1: Contact Our Support Team Reach out to us with a description of […]
Information Required for Submitting a Warranty Claim To process a warranty claim with Playa eBikes®, customers must submit a fully completed warranty form. Providing accurate and complete information is essential for timely evaluation and resolution of your claim. Required Information Be sure to include the following when submitting your claim: Full Name: The name associated […]
Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.
Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:
