What if the eBike is clean but not fully operational?
The eBike must be returned in both fully operational condition and moderately clean to qualify for a full deposit refund. Any issues with operation will be assessed and may affect the refund amount.
What if some accessories are missing when I return the eBike?
Accessory Requirements for Returns All included accessories—both keys, the charger, and the battery—must be returned with your eBike. If any of these items are missing, your deposit may be partially or fully forfeited. Charges for missing or damaged accessories are part of our standard deposit deduction policy and may include the following (subject to change): […]
How much is the deposit for renting an eBike?
eBike Rental Deposit Amounts A refundable deposit is required for all eBike rentals. The deposit amount depends on the model you select: Deposit by Model Playa “Eco”: $200 Playa “Standard”: $250 Playa “Elite”: $400 Playa “Extreme”: $450 Your deposit will be refunded in full if the eBike is returned on time, with all accessories, and […]