- July 1, 2025Definition of "Not Operational" An eBike is considered "not operational" if it cannot be safely ridden or powered on at…
- September 11, 2024Category Cost Missing Battery and/or Keys $150.00 Missing/Non Working Charger $75.00 Cleaning Fee $50.00 Damage to eBike requiring repair $75.00…
- July 16, 2024Clean eBike Returned, But Not Fully Operational Returning your eBike in clean condition is helpful, but not enough to guarantee…
- July 16, 2024When a Deposit May Be Forfeited Your rental deposit may be partially or fully forfeited depending on the condition of…
- July 16, 2024What Happens If My eBike Is Damaged? Returned eBikes are carefully inspected to determine if they are in fully operational…
- July 16, 2024Deposit Deduction Notifications Yes, if any part of your deposit is withheld due to damage, missing items, or other return…
- July 16, 2024How to Get Help With Your eBike Rental Deposit Use the Form for All Deposit Questions Have a question about…
- July 16, 2024Eligibility for Deposit Refund Your deposit will be refunded in full if the eBike is returned on time, fully operational,…
- July 16, 2024What Happens After I Submit a Warranty Claim? Once you submit a warranty claim for your Playa eBike®, our support…
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