| Category |
Cost |
| Missing Battery and/or Keys |
$150.00 |
| Missing/Non Working Charger |
$75.00 |
| Cleaning Fee |
$50.00 |
| Damage to eBike requiring repair |
$75.00 |
| Non-Operational/Total Loss |
$200.00 |
| eBike Not Returned |
$200.00 |
| Model |
Purchase Price |
Rental Price |
Rental Deposit |
| Extreme |
$1,399.00 |
$950.00 |
$449.00 |
| Elite |
$1,199.00 |
$825.00 |
$374.00 |
| Standard |
$699.00 |
$499.00 |
$200.00 |
| Eco |
$599.00 |
$399.00 |
$200.00 |
When a Deposit May Be Forfeited Your deposit may be partially or fully forfeited based on the condition of the eBike at return. Below are the most common scenarios where forfeiture applies: The eBike is returned with missing accessories (keys, battery, or charger) The eBike is damaged and requires repair The eBike is not in […]
If the eBike is returned with any damaged parts, the cost of repairs will be deducted from the deposit. If the damage is extensive, the entire deposit may be forfeited.
Yes, you will be informed of any deductions from your deposit along with an explanation of the reasons and the costs involved.
You can contact Playa eBikes® customer support about the deposit at:
eBike Rental Deposit Amounts A refundable deposit is required for all eBike rentals. The deposit amount depends on the model you select: Deposit by Model Playa “Eco”: $200 Playa “Standard”: $250 Playa “Elite”: $400 Playa “Extreme”: $450 Your deposit will be refunded in full if the eBike is returned on time, with all accessories, and […]
Eligibility for Deposit Refund Your deposit will be refunded in full if the eBike is returned on time, in working condition, and with all included accessories (both keys, charger, and battery). Conditions That Qualify for Full Refund The eBike is returned on or before the scheduled end date No damage or mechanical issues are found
