| Category | Cost |
|---|---|
| Missing Battery and/or Keys | $150.00 |
| Missing/Non Working Charger | $75.00 |
| Cleaning Fee | $50.00 |
| Damage to eBike requiring repair | $75.00 |
| Non-Operational/Total Loss | $200.00 |
| eBike Not Returned | $200.00 |
| Model | Purchase Price | Rental Price | Rental Deposit |
|---|---|---|---|
| Extreme | $1,399.00 | $950.00 | $449.00 |
| Elite | $1,199.00 | $825.00 | $374.00 |
| Standard | $699.00 | $499.00 | $200.00 |
| Eco | $599.00 | $399.00 | $200.00 |
When a Deposit May Be Forfeited Your rental deposit may be partially or fully forfeited depending on the condition of the eBike and any missing components at the time of return. Below are the most common reasons a forfeiture may apply: One or more accessories are missing (keys, battery, or charger) The eBike is damaged […]
What Happens If My eBike Is Damaged? Returned eBikes are carefully inspected to determine if they are in fully operational condition. If any damage is found, here’s what to expect: All Damage Is Assessed After Return Every eBike is inspected during check-in and again after the event. If any damage or functionality issues are identified, […]
Deposit Deduction Notifications Yes, if any part of your deposit is withheld due to damage, missing items, or other return issues, you will receive a detailed notification by email. What the Notification Includes The reason for the deduction The amount being withheld Any supporting details (e.g., missing charger, eBike not operational) You’ll receive this email […]
How to Get Help With Your eBike Rental Deposit Use the Customer Concerns Form for All Deposit Inquiries If you have questions or concerns about your eBike rental deposit, the best way to contact Playa eBikes® support is by filling out the Customer Concerns Form. You’ll find this form on our eBike Rental Terms & […]
Eligibility for Deposit Refund Your deposit will be refunded in full if the eBike is returned on time, fully operational, clean, and with all included accessories—both keys, the charger, and the battery. Conditions That Qualify for a Full Refund The eBike is returned on or before your scheduled return date No damage or mechanical issues […]
Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.
Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:
