Under what conditions will my deposit be forfeited?
The deposit may be partially or fully forfeited if the eBike is returned with any damaged parts, missing accessories, or if it is not in fully operational condition.
What happens if the eBike is damaged?
If the eBike is returned with any damaged parts, the cost of repairs will be deducted from the deposit. If the damage is extensive, the entire deposit may be forfeited.
Will I be notified of any deposit deductions
Yes, you will be informed of any deductions from your deposit along with an explanation of the reasons and the costs involved.
How can I contact Playa eBikes® customer support for questions about the deposit?
You can contact Playa eBikes® customer support about the deposit at:
How much is the deposit for renting an eBike?
Here are the deposit rates:
Under what conditions will my deposit be refunded?
The deposit will be released once the eBike is returned in fully operational condition, moderately clean, and with all included accessories (both keys, charger, and battery) at the designated pick-up/drop-off station.