Deposit Refund Timing

Your deposit is reviewed and processed after the eBike has been returned and inspected. If there are no issues, your refund is typically initiated within 5 business days of your return.

Refund Timeline

• Outer limit: every deposit is fully resolved within 14 days of the September 8 return deadline
• Refund method: Returned to your original payment method
• Potential delays: Damage, missing accessories, or excessive dirt may delay processing

If your eBike qualifies for a full deposit refund, no action is required — we’ll handle it automatically after inspection.

Deposit Deductions

If any issues are found with your return, part or all of your deposit may be withheld. For more details on potential charges, visit:
When a Deposit May Be Forfeited

Questions or Follow-Up?

If you haven’t received your refund after 5 business days from your bike’s return, or if you’d like to follow up, please submit a Customer Concerns Form. We’ll review and respond as soon as possible.