Deposit Deduction Notifications
Yes, if any part of your deposit is withheld due to damage, missing items, or other return issues, you will receive a detailed notification by email.
What the Notification Includes
- The reason for the deduction
- The amount being withheld
- Any supporting details (e.g., missing charger, eBike not operational)
You’ll receive this email within 14 business days of your eBike return. If no issues are found, your full deposit will be refunded automatically without notice.
Disputing a Charge
If you believe a deduction was made in error, please submit a Customer Concerns Form for review.
More Information
To review scenarios that may lead to a deposit deduction, visit: