Accessory Requirements for Returns
All included accessories—both keys, the charger, and the battery—must be returned with your eBike. Failure to return any of these items may result in a partial or full forfeiture of your deposit.
How Missing Accessories Affect Your Deposit
There are no separate flat fees — missing accessories are covered by a partial deduction from your deposit, based on replacement cost. Several missing items, or an unreturned bike, can lead to full forfeiture.
Additional deductions may apply if the eBike is also not operational, damaged, or unreturned. For a full list of possible fees and forfeiture scenarios, please visit our related policy:
Lost an Item or Have Concerns?
If you misplaced a key, charger, or battery — or believe a charge was made in error — please submit a Customer Concerns Form. Our team will review your case and respond as soon as possible.