Clean eBike Returned, But Not Fully Operational
Returning your eBike in clean condition is helpful, but not enough to guarantee a full deposit refund. To qualify, your eBike must also be fully operational at the time of return.
What Counts as “Not Fully Operational”
An eBike is considered non-operational if it cannot be safely ridden or powered on. Examples include:
- Battery is missing, dead, or unable to hold a charge
- Motor or pedal-assist system fails to engage
- Critical mechanical issues (e.g., broken brakes, damaged frame)
How This Affects Your Deposit
- Minor issues: A partial deduction may be applied (e.g., $75 repair fee)
- Major issues or total loss: Full deposit may be forfeited
We evaluate all returned bikes individually. Cleanliness helps, but functionality is essential.
Want Us to Review Your Return?
If you believe your eBike was returned in working condition but was marked non-operational, you can request a formal review by submitting the Customer Concerns Form.