Agreement Overview

This Purchase Agreement (“Agreement”) is entered into on [Date], by and between Playa E-Bikes (“Seller”) and [Customer Name] (“Buyer”). This Agreement outlines the terms and conditions under which the Buyer agrees to purchase and the Seller agrees to sell the E-bike(s) described below.

Buyer Information

Name: [Customer Name]

Address: [Customer Address]

Phone Number: [Customer Phone Number]

Email: [Customer Email Address]

E-Bike Information

Model: [E-bike Model]

Color: [E-bike Color]

Serial Number: [E-bike Serial Number]

Purchase Price: $[Purchase Price]

Terms and Conditions

Payment Terms:

  • The total purchase price of $[Purchase Price] is due in full at the time of purchase.
  • Payment can be made by credit card, debit card, or other agreed-upon methods.

Condition of Sale:

  • The E-bike is sold in its current condition, and the Buyer acknowledges that they have inspected the E-bike and found it satisfactory.
  • The Buyer agrees that the E-bike is sold “as-is” with no warranties, either express or implied, except for any manufacturer’s warranty that may apply.

Assembly:

  • By default, the E-bike is sold unassembled in a box. Assembly service is available based on prior booking and at an additional fee.
  • If the Buyer opts for assembly, the E-bike will be assembled by the Seller for an additional fee of $[Assembly Fee].

Pick-Up Coordination:

  • The Buyer is required to coordinate a pick-up slot for the E-bike. An email with detailed instructions and scheduling options will be sent around August 10th.

Use and Performance:

  • The Buyer acknowledges that the E-bike is designed for use on paved roads and that performance may be reduced on unpaved roads. The driving range can drop by over 50% in harsh conditions.
  • The E-bike is intended for single-person use only. Riding with more than one person can lead to malfunctions, safety issues, and flat tires.

Warranty and Returns:

  • Warranty claims are valid only for issues resulting from manufacturing defects and must be made within the warranty period specified at the time of purchase.
  • Returns are accepted only for units in their original, unopened box, stored indoors. If the box has been opened or not stored indoors, returns may be accepted at the Seller’s discretion, and a partial refund may be issued based on the condition of the E-bike and its packaging.

Accessories:

The Seller offers a range of accessories carefully chosen to suit the Buyer’s needs. Accessories can be purchased separately.

Additional Discounts:

The Seller may offer additional discounts for group purchases. The Buyer should contact the Seller for more details.

Contact Information

For any questions or concerns regarding this Agreement or the E-bike, the Buyer can contact Playa E-Bikes customer support at:

Phone: [Your Customer Support Phone Number]

Email: [Your Customer Support Email Address]

Website: [Your Website URL]

Acceptance of Agreement

By signing below, the Buyer acknowledges that they have read, understood, and agreed to the terms and conditions of this Purchase Agreement.

Customer Signature ____________________________ Date ____________

Company Representative ____________________________ Date ____________

Our RENTAL program

Yes, we rent our eBikes! Please take a moment to read through this entire page carefully.

Our eBikes are brand new. They are waiting for you in their original packaging. (You can request assembly for a very low $25 fee which covers the cost to dispose of the packing materials in a responsible manner). Many Burners cannot bring their eBikes back to their default life. If you wish to rent the eBike, here are the steps and terms/conditions we request you follow:

  1. Pay the eBike Deposit: Choose “Rent” when selecting your product on the product page. The amount at checkout will be the same.
  2. Schedule your Pickup: after submitting the order, you will receive an email with your receipt and a dedicated link to schedule to eBike pickup time
  3. Schedule your return: you will receive an additional email with a dedicated link to schedule your return. 
  4. Get $150 Refund (for the “Eco” and $200 for the “Premium”): We will refund $150 (for the “Eco”) or $200 (for the “Premium) for any eBike that is in proper working order. The playa is hard on everything, we know. But we cannot accept returns that are broken or missing parts. We request you return it with a charge in the battery so we can test it. Also, please remove all lighting and decorations. We reserve the right not to provide a refund based on our inspection of the eBike. By selecting the “Rental Program,” you agree to allow our on-site team member to be the final decision maker in the assessment.
 
We will keep our ears open to news of how Exodus is going. We understand it can be unpredictable. But if you miss your scheduled day and time, we cannot guarantee we will be there to accept your return. You must keep in touch with us.

All Rentals are non-refundable unless expressed otherwise by Playa eBikes in writing. If you fail to bring your eBike back we will keep the deposit paid.