We're Here to Help – Tell Us About Your eBike Concern

Thanks for using Playa eBikes! Whether you rented or purchased, if you’re having any issues or have questions, let us know here. We’ll get back to you as soon as possible to make it right.

Full Name

Email Address

Phone Number

Did you rent or buy the eBike?

Rented
Purchased

eBike Model

Order Number

Date you received or picked up the eBike

Date you dropped off your eBike (if rented)

What is the issue?

Describe the problem

Was this issue present when you first received the bike?

Upload any photos/videos

Choose files

What would you like us to do?